Ernst and Young

Global Business Services Maturity Assessment

GBS Maturity Assessment Diagnostic Tool Information

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Why should I complete this assessment?
The GBS Maturity Diagnostic Tool Assessment will provide you with a…
  • Detailed and in-depth assessment of your GBS organization’s current performance along each of the sub-dimensions of the GBS maturity framework
  • Clear analysis and data on strengths, weaknesses and opportunities
  • Comparison of your GBS’s performance against peers and leading practices
  • A downloadable report that outlines the maturity of your GBS organization, latest trends in GBS, sample case studies of other organizations, and a roadmap on how to achieve Next Gen GBS benefits
How long will it take me?
This in depth web-based analysis of your GBS organization's maturity will take approximately 5 weeks and is guided by a team of EY GBS professionals.
How do I complete the assessment?
Step 1:
Please log into the Diagnostic Tool with an existing user profile on the Home page. If you don’t have a user profile yet please complete the contact form in the “How do I learn more” section below.
Step 2:
Setup and complete assessment
  • Your assigned GBS team will contact you to setup timing and logistics of the assessment
  • Data will be collected and analyzed directly in the tool
  • Maturity levels will be automatically calculated by the Diagnostic Tool's rule engine and compared to leading practices as well as peer group data
Step 3:
Finalize report
  • Once the assessment is complete you will be provided with a full report of your GBS organization's strengths and weaknesses as well as a roadmap with improvement opportunities and actions that will help you to maximize your GBS benefits
  • The report will then be made available for you to view and download
How do I learn more?

Our GBS practitioners would be excited to assist you with a detailed assessment of your GBS organization's current performance and maturity.

Please use the contact form if you would like to get in touch with one of our GBS professionals and learn more about our web-based full GBS Maturity Assessment or our other GBS services.